Refund policy
How refunds and substitutions work for reference checks.
If your reference doesn’t respond, or follows a no-comment policy
Once an order is processed and your credit card has been charged, we call the reference requested. Should the reference not respond after a maximum of four (4) contact attempts, during which time multiple messages are left, you have the results as seen by a prospective employer. The reference does not care to discuss your previous employment; you need to assess their value as a reference.
At times a reference is directed by company policy not to offer reference information. At other times, we are directed to a third-party vendor. In those instances, we have completed our job to the best of our ability, and the feedback we provide constitutes the answer to your inquiry.
Substitutions
Substitutions with a different name are accepted if there has been no response from the original reference called and there have been fewer than three (3) contact attempts. If you instruct our staff to stop further calls, we will do so. The company does not offer refunds.
In summary: our organization has performed the services for which it was contracted. Unfortunately, a reference who won’t respond does not appear to be an asset in your job search.
Cease & Desist letters
It’s not possible to offer a guarantee or refund for the Cease & Desist service. Any additional demands on the attorney’s time beyond the $425 fee, such as calls or emails, will result in extra fees. See the Cease & Desist FAQ.
Questions about an order? Call (800) 890-5645 or contact us.